Methods to move through change – with clarity, confidence, and collaboration.
Design thinking. Human-centered system thinking. Business Model. Value proposition. Growth mindset. Change Leadership. People-centric change. Stakeholder engagement. Co-creation & collaboration. Mediation. Agility.
Transform processes and experiences
Customer-centric digital transformation
Digital transformation often starts with technology – but real progress depends on people. By focusing on the needs and experiences of both internal and external users, we can rethink processes, strategies, and services to create solutions that are not only technologically advanced but also relevant and impactful.
By leveraging methods, such as human-centred design, systems thinking, and innovation frameworks, I support organisations in building a clear, human-centred path forward – one that fits your culture, pace and goals.
Design thinking
Design Thinking is a user-centred iterative approach to solving complex challenges and driving innovation.
Benefit:
Ensures solutions are tailored to real-world needs.
Drives customer-centric innovation.
Fosters alignment across teams.
Further reading: Unleashing creativity with Design Thinking, Navigating the 5 Phases of Design Thinking
Human-centred system thinking
An approach to understanding how people, processes, and technology interact within an organisation.
Benefits:
Provides a holistic view to align goals and interconnections
Identifies and addresses detailed system-level challenges
Delivers actionable solutions for digital change
Business model and value proposition canvas
A framework to visualise, design, and innovate business models and their value propositions.
Benefits:
Helps organisations reimagine business models
Identifies new opportunities
Creates value-driven strategies that resonate with customers
Learn how these methods can drive your organisation’s transformation.
Build accountability and a growth mindset
Agile Organisations
Building an agile organisation starts with cultivating a future-ready mindset—focused on agility, growth, and learning. By empowering teams, enabling adaptive leadership, and scaling agility, I help organisations thrive in a rapidly changing world.
Developing agile and growth mindsets
Creating a culture that values adaptability, embraces challenges, and continuously seeks improvement.
Benefits:
Encourages teams to embrace change and adapt quickly.
Fosters a shared mindset of growth and learning.
Builds resilience to thrive in dynamic environments.
Agile Leadership Practices
Equipping leaders with tools to foster trust, empower teams, and enable effective decision-making in dynamic environments.
Benefits:
Drives transformation from the top down.
Encourages collaboration and innovation.
Empowers teams to navigate uncertainty and complexity.
Further reading: book recommendations and posts regarding leadership.
Empowerment and Enablement
Creating empowered teams by encouraging ownership, fostering autonomy, and building skills to adapt to changing environments.
Benefits:
Builds teams capable of making informed decisions.
Encourages adaptability and innovation.
Removes rigid hierarchies to foster collaboration and agility.
Empower teams and leaders to build adaptable, high-performing organisations. Let’s explore customised agile solutions together!
Turn change into opportunity
Change Management
Change is inevitable and managing it effectively is key to success. I guide organisations in building trust, reducing resistance, and fostering alignment to ensure smooth transitions and long-lasting impact.
Combining Structure and People-Centric Approaches
Effective change management requires a balance of structure and human focus. By combining the strengths of two change management models, I ensure that both the organisational process and the people involved are fully supported throughout the transformation.
Kotter’s 8-Step Change Model provides a step-by-step framework to guide organisations through change effectively. This framework ensures clarity and momentum across the organisation.
ADKAR Model focuses on individual engagement by addressing key stages: Awareness, Desire, Knowledge, Ability, and Reinforcement. It ensures employee buy-in and behavioural alignment.
Benefits:
Creates a structured pathway for managing change effectively.
Aligns organisational goals with individual behaviours.
Addresses both the technical and human sides of change for long-lasting impact.
My book recommendations for agile organisational development.
Stakeholder Mapping and Engagement
A process to identify and manage key stakeholders to ensure alignment and support.
Benefits:
Reduces resistance by addressing stakeholder concerns.
Fosters collaboration and trust across teams.
Creates shared understanding and commitment to change.
Change Leadership
Managing complexity by addressing two key factors: people and uncertainty.
Benefits:
Creates clarity and purpose by defining outcomes and goals.
Builds alignment through collective understanding and shared meaning.
Helps navigate uncertainty by balancing rational and intuitive decision-making.
Check out my book recommendations and posts regarding leadership.
Let’s navigate change with confidence and clarity!
Foster creativity and alignment
Innovation and Collaboration
Innovation and collaboration are at the heart of transformation. I bring people together through co-creation, interdisciplinary collaboration, and a mediative approach to create impactful, sustainable solutions.
Co-Creation
A collaborative approach where teams, stakeholders, and customers work together to develop innovative solutions. Co-creation fosters ownership and ensures solutions address the real needs of everyone involved.
Benefits:
Ensures alignment between stakeholders.
Encourages creativity and diverse thinking.
Leads to solutions that are practical and widely accepted.
Interdisciplinary Collaboration
Bringing together experts from different fields or departments to foster knowledge-sharing, problem-solving, and innovation.
Benefits:
Breaks down silos and enhances cross-functional teamwork.
Enables holistic problem-solving by integrating diverse expertise.
Drives efficiency and accelerates innovation cycles.
Check out my book recommendations regarding building effective teams.
Further reading: Agile collaboration is a mindset
A Mediative Approach
Using mediation techniques to facilitate dialogue, resolve conflicts, and align diverse viewpoints for collaborative decision-making.
Benefits:
Ensures a balanced, inclusive, and open innovation process.
Builds trust and psychological safety within teams.
Reduces resistance to change and fosters long-term alignment.
Unlock creativity and align diverse perspectives for impactful solutions.
Foundations for agility
Agile Practices
Agile practices provide the foundation for delivering value incrementally, enabling adaptability, and fostering collaboration. These methodologies help teams manage complexity while ensuring continuous improvement and efficiency.
Further reading: Agile theory in a nutshell. Why organisations need to embrace agile practices
Scrum Framework
An iterative, incremental process that helps teams manage complex projects, deliver value quickly, and adapt to changing requirements. Scrum is often the entry point for organisations adopting agile practices.
Benefits:
Encourages transparency and frequent feedback.
Enables teams to prioritise work effectively.
Supports rapid iteration and continuous delivery.
Further reading: The basics of Scrum, Scrum playbook, Key agile principles for successful project management.
My book recommendations for agile methodologies
Lean Principles
A philosophy focused on maximising value while minimising waste to streamline workflows and improve efficiency. Lean principles form the backbone of agile practices, promoting simplicity and customer focus.
Benefits:
Reduces inefficiencies in processes and workflows.
Enhances customer focus by delivering high-value outcomes.
Supports a culture of continuous improvement and learning.
Further Reading: Lean methodology
Scaling Agility
Tailoring frameworks like SAFe or Scrum@Scale to enable large organisations to align multiple teams, improve collaboration, and deliver value at scale. Scaling agility ensures that agile practices extend beyond team-level operations to create alignment across the entire organisation.
Benefits:
Creates alignment between teams and strategic objectives.
Supports agility across departments and business units.
Ensures consistent delivery of value at scale.
Looking to implement agile frameworks effectively? Let’s start building agility into your processes.
Need more methods? Contact me!
mail@nataliehuong.com
(+41) 76 576 26 07
Zurich
Switzerland